Senior Software Engineer · Twilio · Bangalore

I build backends
that stay up at 3am.

Five years on distributed, event-driven systems — Twilio today, Cimpress before that. Serverless on AWS, hard reliability problems, and the unglamorous work of making incidents stop repeating.

See what I've shipped Download résumé ↓
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Python · TypeScript · Node.js · AWS Lambda · DynamoDB · SQS · API Gateway · ECS / Fargate · Terraform · Serverless Framework · Docker · PostgreSQL · MongoDB · React · Snowflake · Jest ·  Python · TypeScript · Node.js · AWS Lambda · DynamoDB · SQS · API Gateway · ECS / Fargate · Terraform · Serverless Framework · Docker · PostgreSQL · MongoDB · React · Snowflake · Jest · 
01 — How I work

Most systems don't fail loudly. A queue backs up, a retry loops, and half the flows quietly stop working. I find that class of bug, fix the root cause, then add the alert that would have caught it — so nobody has to be clever about it again.

5 yrs
Shipping production systems
50%
Of transactional flows rescued
$500k+
Support cost removed
95%
Inventory accuracy delivered

Selected work

Four things I owned end to end — the problem, the constraint that made it hard, and the number that moved.

01 / Twilio2025 — now

Found the production bug that was silently breaking half the transactional flows

Traced an intermittent failure across event-driven services, fixed the root cause permanently rather than patching symptoms, then closed the observability gap that let it hide — new alerting, logging and metrics on the same path.

50%
Of flows restored
↓ MTTR
Faster incident resolution
Event-driven Observability Root-cause analysis
before / after alerting dashboard
inventory tracking UI
02 / Cimpress2023 — 2025

Real-time inventory for products that don't have a single SKU

Designed and built inventory management that tracks both SKU-based and attribute-based products, so availability on the storefront matches the warehouse instead of guessing.

95%
Availability accuracy
3–4
Engineers mentored on it
Node.js DynamoDB System design
03 / Cimpress2024

A feed pipeline that put attribute-based products on Google

Scheduled Lambda plus Fargate job generating Merchant Center feed files for products that couldn't be expressed as flat SKUs — cheap when idle, parallel when the catalogue is large.

+25%
Traffic from Google search
+40%
Product visibility
Lambda Fargate Serverless Framework
feed pipeline diagram
legacy vs serverless architecture
04 / Cimpress2021 — 2023

Moved phone orders off a legacy stack — and off the manual steps

Re-platformed the phone-order flow to serverless, cutting cost and the human error that came with the old process. Also shipped PCI-compliant payment portals for sister brands during a 20% growth in payment volume.

€40k+
Saved annually
PCI
Compliance delivered
AWS Payments Snowflake
02 — Stack map

Filter by what you're hiring for.

Python TypeScript JavaScript Java Node.js Express AWS Lambda SQS API Gateway ECS / Fargate Terraform Serverless Framework Docker DynamoDB PostgreSQL MongoDB / Mongoose Snowflake React Webpack HTML / CSS Jest Mocha / Chai Zod DS & Algorithms
Depth

Distributed, event-driven backends

Message handling, retries, idempotency, and reprocessing workflows that recover data instead of dropping it.

Leverage

Serverless on AWS, done cheaply

Lambda, SQS, DynamoDB, Fargate, Terraform. Migrations that remove servers and the manual steps around them.

Instinct

Observability before rewriting

Logs, metrics and alerts that answer a question. Test coverage where regressions actually happen.

Range

Enough frontend to ship the whole thing

React and TypeScript when a system needs a face — including this site.

03 — Path

Five years, three companies,
one obsession.

Apr 2025 — now · Twilio

Senior Software Development Engineer

Reliability of distributed event-driven services: root-caused a production issue affecting half the transactional flows, built fault-tolerant reprocessing for failed async events, and raised coverage where regressions kept landing.

Jul 2023 — Apr 2025 · Cimpress India

Senior Software Development Engineer

Built the inventory management system, the Merchant Center feed pipeline, and an integrated AWS chatbot that saved $500k+ in care costs. Mentored 3–4 engineers through reviews and design discussion.

Aug 2021 — Jun 2023 · Cimpress India

Software Development Engineer

Serverless migration of phone orders, PCI-compliant payment portals, and a competitor price-tracking system feeding Snowflake for predictive pricing (+15% revenue).

Jan 2021 — Jul 2021 · Wabtec Corporation

Data Engineer Intern

PL/SQL logic to categorize data into risk categories, an alert system that removed manual monitoring, and automated data loads from Smart Sheets into the database — the first taste of shipping into production.

2017 — 2021 · VIT Vellore

B.Tech, Computer Science — 9.21 CGPA

Also: Golden Pen Award (National Pen, 2024) and 1st place with my team at CRIO Summer of Doing, 2019.

04 — Contact

Got a system that
wakes people up?

Open to senior backend and platform roles, and to short freelance work on reliability or serverless migrations. Fastest reply is email.

tusharj045@gmail.com Download résumé ↓ LinkedIn GitHub